Refund & Cancellation Policy

1. Paid Services

SuperScore may offer paid digital services, features, subscriptions, plans, data services, analytics tools, event-related services, and other digital products from time to time.

The applicable price, duration, features, and other conditions will be displayed before or during the purchase process.

Payments made to SuperScore are for access to the applicable digital Service or features and do not constitute the purchase or ownership of SuperScore’s software, platform, intellectual property, or proprietary systems.

2. General Refund Policy

Unless otherwise stated at the time of purchase or required under applicable law, payments for SuperScore’s digital services are generally non-refundable once the purchased Service or feature has been activated or made available to the user.

A refund is not automatically provided because a user:

• Changes their mind after purchase
• Does not use the purchased Service
• Uses the Service only partially
• No longer requires the Service
• Fails to use a subscription during its validity period
• Is dissatisfied with a Service for reasons unrelated to a technical failure or material issue with the Service

3. Refund Eligibility

A refund request may be considered in circumstances including:

• The same transaction was charged more than once due to a duplicate payment.
• A payment was successfully charged but the purchased Service was not activated or made available due to a technical issue attributable to SuperScore.
• The amount charged was different from the amount displayed or authorized during the purchase, subject to verification.
• A payment was processed incorrectly due to a technical or system error.
• A refund is otherwise required under applicable law or has been expressly approved by SuperScore.

Refunds may be issued in full or, where appropriate, partially, depending on the circumstances of the case.

Approval of a refund request is subject to verification of the relevant transaction and circumstances.

4. Cancellation of Subscriptions

Where SuperScore offers subscription-based services, users may cancel their subscription according to the cancellation method made available for the applicable Service.

Unless otherwise stated:

• Cancellation prevents or stops future renewal charges.
• Cancellation does not automatically result in a refund for the current subscription period.
• Access to the subscribed features may continue until the end of the already-paid subscription period, subject to the applicable Service terms.
• If a subscription has already renewed and the payment has been successfully processed, the renewal payment will generally be non-refundable unless the payment qualifies for a refund under this Policy or applicable law.

Specific subscription terms displayed at the time of purchase may override these general provisions where expressly stated.

5. Cancellation of One-Time or Event-Related Services

For one-time purchases or event-related digital services, cancellation may be possible only before the Service has been activated or substantially used, where such cancellation is supported by the applicable Service.

Once the Service has been activated, delivered, or substantially used, the payment will generally be non-refundable except where:

• A refund is required by applicable law;
• A duplicate or incorrect payment occurred;
• A technical issue attributable to SuperScore prevented delivery of the purchased Service; or
• SuperScore expressly approves a refund.

6. Failed, Pending, or Reversed Payments

A payment may sometimes appear unsuccessful, pending, or failed even though an amount has been temporarily deducted from the user’s bank account, card, UPI account, or other payment method.

In such cases, the payment may be automatically reversed or refunded by the relevant bank, payment gateway, payment processor, or payment network.

SuperScore is not responsible for delays caused by banks, payment gateways, payment networks, or other payment service providers.

If the amount is not reversed within a reasonable period, users may contact us with the relevant transaction details so that the payment status can be reviewed.

7. Duplicate Payments

If you believe you have been charged more than once for the same purchase, please contact us with the relevant transaction details.

After verification, a confirmed duplicate payment may be eligible for a refund.

8. Payment Gateway and Payment Processing

SuperScore may use third-party payment gateways and payment service providers to process payments.

Payment transactions may involve banks, card networks, UPI providers, payment gateways, or other financial service providers.

Once a payment is initiated, its processing may be subject to the terms and systems of the applicable payment provider.

SuperScore may receive transaction-related information such as:

• Transaction ID or payment reference
• Payment amount
• Payment date and time
• Payment status
• Payment method or payment channel
• Relevant billing or transaction information

SuperScore does not control payment processing systems operated by third parties and cannot guarantee the processing time, availability, or uninterrupted operation of any external payment service.

9. Refund Processing

Where a refund is approved, SuperScore will generally initiate the refund within 7–10 business days after approval or completion of the necessary verification process.

The time taken for the refunded amount to appear in the user’s account may vary depending on:

• Bank
• Card issuer
• UPI provider
• Payment gateway
• Payment processor
• Payment method used for the original transaction

Where reasonably possible, refunds will be processed through the original payment method used for the transaction.

SuperScore is not responsible for delays occurring after a refund has been successfully initiated with the applicable payment provider.

10. Refund Request Timeframe

Refund requests should generally be submitted within 7 days from the date of the relevant transaction.

Requests submitted after this period may still be reviewed where required by applicable law or where SuperScore determines that there are exceptional circumstances.

Submitting a request within the specified timeframe does not guarantee approval of the refund.

11. Non-Refundable Circumstances

Unless otherwise required by applicable law, refunds will generally not be provided for:

• Change of mind after purchase
• Failure to use a purchased Service
• Partial use of a subscription or paid feature
• Expiration of a subscription or service period
• User’s device, internet connection, hardware, or network problems
• Incompatibility caused by unsupported devices or systems
• Problems caused by third-party services outside SuperScore’s reasonable control
• Suspension or termination of an account due to violation of the Terms and Conditions
• Incorrect information or configuration provided by the user
• Failure to meet the user’s personal expectations where the Service was provided as described

12. Technical Issues and Service Availability

SuperScore makes reasonable efforts to keep its Services operational and accessible.

Temporary interruptions caused by maintenance, software updates, network problems, infrastructure failures, third-party service failures, or other circumstances outside our reasonable control do not automatically qualify for a refund.

However, if a verified technical issue attributable to SuperScore materially prevents a user from accessing a paid Service and the issue cannot reasonably be resolved, SuperScore may review the case for an appropriate refund or other remedy.

13. Changes or Discontinuation of Services

SuperScore may modify, update, suspend, or discontinue features or Services from time to time.

Changes to a Service do not automatically qualify for a refund unless:

• A refund is required under applicable law;
• The applicable purchase terms expressly provide for one; or
• SuperScore determines that a refund or alternative remedy is appropriate.

Where a paid Service is permanently discontinued and an unused paid period remains, SuperScore may, where appropriate, provide a refund, credit, replacement Service, or other suitable remedy depending on the circumstances.

14. Fraudulent or Unauthorized Transactions

If you believe that a payment was made without your authorization, you should contact us as soon as possible and also notify your bank, card issuer, UPI provider, or relevant payment service provider where appropriate.

We may investigate suspicious or disputed transactions and may request additional information reasonably necessary to verify the transaction.

Refunds for unauthorized transactions are subject to investigation, applicable payment-provider procedures, and applicable law.

15. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute with your bank or payment provider, users are encouraged to contact SuperScore so that we can review and attempt to resolve the issue.

If a chargeback is initiated, we may provide relevant transaction and Service information to the applicable payment provider or financial institution as reasonably necessary to respond to the dispute.

A chargeback or payment dispute does not automatically establish that a refund is owed by SuperScore.

16. How to Request a Refund

To request a refund, please contact:

SuperScore Support:
superscore.in@gmail.com

Please include, where available:

• Name associated with the account
• Transaction ID or payment reference
• Date of payment
• Amount paid
• Paid Service or feature purchased
• Reason for the refund request
• Relevant supporting information or screenshots, if applicable

Providing complete transaction details helps us verify and process the request more efficiently.

17. No Physical Goods or Shipping

SuperScore provides digital products, features, services, and platform functionality.

We do not sell or ship physical goods through the Service. Accordingly, shipping or physical product return provisions do not apply to SuperScore’s digital Services.

18. Changes to This Refund Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our Services, payment processes, business practices, or applicable legal requirements.

When changes are made, the Last Updated date at the top of this page will be updated.

Your continued use of paid Services after an updated policy becomes effective constitutes acknowledgment of the revised policy, to the extent permitted by applicable law.

19. Contact Us

If you have questions regarding payments, cancellations, or refunds, please contact us: